Any questions regarding this agreement should be sent to Second Wave Studio prior to signing up for service.
Second Wave Studio provides web hosting to many people. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using Second Wave Studio services.
The Second Wave Studio Service Agreement is a separate agreement between Second
Wave Studio and all customers. Please make sure you are in agreement with the
following points and conditions, as well as our service agreement (in its entirety)
before signing up for or using Second Wave Studio's services. Contact our sales
department for any clarifications.
Link: Second Wave Studio Service Agreement
Customers may not sublease, sub host, or give away control of any portion of their Second Wave Studio space and/or resources (indulging, but not limited to, e-mail accounts, space, ftp accounts, etc.), unless otherwise stated on our website.
All services provided by Second Wave Studio may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Second Wave Studio from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any Second Wave Studio server. This includes sites that may infer sexual
content, or Link to adult content elsewhere. This is also true for sites that
promote any illegal activity or content that may be damaging to Second Wave Studio servers or any other server on the internet. Links to such
materials are also prohibited.
Second Wave Studio will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!
Second Wave Studio will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
If Second Wave Studio's system administration team determines that a customer's account is utilizing an unacceptable amount of system resources, Second Wave Studio may temporarily deactivate the account in question. If Second Wave Studio's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to either upgrade to a dedicated server or locate a new provider. This only occurs in extreme cases.
Second Wave Studio will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Any attempt to circumvent domain parking restrictions by using selective HTTP redirects or any other method to send traffic from parked domains to sites other than the main site is strictly prohibited. If multiple domain names with separate content are required, domain pointers must be used instead.
We do not allow clients to install their own chat rooms. These tend to be large system hogs and we cannot allow it as a account option. Clients are free to use any and all of the three chat systems that come pre-installed on all accounts.
Customers are not permitted to run programs in the background on shared hosting servers. This tends to use a lot of system resources, and can impair service to other customers on that server.
Second Wave Studio's hosting accounts include a nightly backup service, however these backups are for Second Wave Studio's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Second Wave Studio does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Second Wave Studio's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
At Second Wave Studio, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. We will issue a refund only for the unused portion of pre-paid service.
Note: Due to our extremely high customer satisfaction rate, we have never had to invoke this clause.
We do allow Cron Jobs to be conducted on our servers. You can setup and manage the cron jobs for your account from the "Cron" section of NetAdmin.
We do not allow IRC or IRC bots to be operated on our servers. Any account found to be in violation of this provision will be immediately suspended and/or deactivated and no refund will be issued.
Shell access is provided on an as-needed basis. It does not come enabled on accounts by default. A request for this feature must be sent to technical support before it can be used. The request must include a domain name, username and explanation of why shell access is required. We reserve the right to refuse this service to any customer for any reason.
SPAMing, or the sending of unsolicited email, from a Second Wave Studio server or using a return email address that is maintained on a Second Wave Studio server is STRICTLY prohibited. Using SPAM to advertise a site hosted on Second Wave Studio's network also constitutes as a violation of this provision. Second Wave Studio will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.
Help us STOP SPAM! Please email us immediately to report a violation of our SPAM policies.
Any attempts to undermine or cause harm to a Second Wave Studio
Internet Solutions server or customer of Second Wave Studio is
strictly prohibited.
Second Wave Studio will be the sole arbiter as to what constitutes a violation of this provision. Customers found in violation of this provision will be subject to account deactivation without refund. Second Wave Studio will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Second Wave Studio's discretion). Any accounts and/or servers contained within Second Wave Studio's network must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we deactivate
your account for violating policy, you will forfeit your rights to a refund--and
none will be given. No refunds for advanced payment. Our normal policy is a
warning first, and account deactivation the second offense, but no warning
is required.
Second Wave Studio reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.